Online Purchases for BaptEZ® Portable Baptism Pools
Sales and Return Policies


ELIGIBLE RETURNS
Once a purchaser takes possession of a BaptEZ®, the return policy for that pool is subject to the following terms and conditions:

Unopened, and Undisturbed Boxed Pool
If, upon receipt of your BaptEZ®, you wish to return it for a refund, you may do so if the following conditions apply: 1) The box has been unopened and all contents are as they were delivered (any damage must have been noted on the Bill of Lading prior to you signing for receipt of the box); and 2) None of the items have been removed. If these conditions have been met, you will be eligible for a refund, minus any shipping charges accrued to ship and return your BaptEZ®, and a 10% cancellation fee will be applied. These charges will be deducted from your refund.

Opened Pool Boxes
If after opening your pool box, you decide you would like to return the pool for a refund, the following conditions apply; 1) You will be subject to a 20% non-negotiable inspection and re-boxing fee; 2) There will be 5 to 10% cleaning fee if the components are dirty, dusty, and/or scuffed in anyway; 3) Any damage to the components will be deducted from the refund; 4) The refunded amount will be minus all shipping charges and fees applicable to shipping your pool package both outbound and inbound.

A Pool Removed from its Box
If a BaptEZ® has been removed from its box, assembled, and/or filled we will be
unable to issue a refund.

Custom Orders
We are unable to offer any refunds on custom pool orders. Exchanges are available but only if the exchange occurs before the original pool is shipped. Once a custom order is shipped, there is no refund available.
What You Should Know Before Returning Your Pool Package. A Return To Authorization must be given prior to returning your BaptEZ®. Call 714-979-7921 for a RTA. Any attempt to return a BaptEZ® without this prior RTA # may result in a refused shipment or a lost and/or damaged shipment. Be prepared to photograph your BaptEZ® shipping box prior to shipping. This picture must show the box intact and undamaged. This is done so that if the box is returned to us damaged, you will have evidence of the condition of the box when it was picked up. Failure to do this may prevent any claim from being paid.
WHEN RETURNING THE POOL PACKAGE, YOU BECOME THE SHIPPER AND THEREFORE BEAR ALL COSTS, RESPONSIBILITY AND/OR BURDENS ACCORDINGLY. We will do what we can to help, but ultimately you become liable for any financial costs and/or losses.
CANCELLATIONS If an item ordered by a purchaser is cancelled by the purchaser within 36 hours of ordering, there is no charge. If however, production has begun on your order there is a 10% cancellation fee which will be deducted from the amount collected from the order. This fee is non negotiable. REFUNDS If your pool package qualifies for a refund, you will receive a check and a detailed itemized deduction receipt, within 60 days.

OTHER TERMS AND CONDITIONS

1.) EZ Pool Products (BaptEZ®) is not responsible for typographic errors.
2.) EZ Pool Products (BaptEZ®) reserves the right to change the terms of sale at www.baptez.com at any time.
3.) No employee or agent of EZ Pools has the authority to vary any of the policies, terms or conditions governing any sale.

EZ Pool Products, Inc. (a California Corporation and Better Business Bureau Member)

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